TBC News

Tag: IT BPM

  • Carelon Global Solutions Is a Best Workplace and a Best IT-BPM Workplace in the Philippines

    Carelon Global Solutions Is a Best Workplace and a Best IT-BPM Workplace in the Philippines

    Carelon Global Solutions Philippines proudly announces its recognition from Great Place To Work® as one of the Best IT-BPM Workplaces in the Philippines™, marking another milestone in its ongoing commitment to creating an exceptional workplace culture.

    This prestigious honor follows Carelon Global Solutions Philippines’ recognition as one of the Best Workplaces in the Philippines in the large company category earlier this year and as a Great Place to Work® certified™ organization for the fourth consecutive year. These awards serve as a testament to the sustained excellence in its workplace practices.

    “We are truly humbled and honored to be recognized among the top IT-BPM workplaces in the country. Everything we do at Carelon is anchored in care, not just for our customers and stakeholders, but especially for our employees,” reveals Nicki Agcaoili, Chief Country Executive of Carelon Global Solutions Philippines. “This recognition belongs to them—their passion, resilience, and dedication define our culture. We remain committed to nurturing an environment where everyone feels valued and supported. And as we celebrate this milestone, we recognize that achievements like this are best shared with the people who matter most—our families, whose unwavering support makes our success possible.”

    The Best IT-BPM Workplaces List recognizes organizations that set the gold standard for workplace culture, specifically those whose strategies and initiatives significantly elevate employee experience.

    Carelon Global Solutions Philippines earned its spot in these lists for its people-first culture and standout initiatives that elevate the employee experience.

    These include Project COMPASS, a career lattice initiative that empowers employees with clear pathways for growth, enabling them to explore diverse opportunities and reach their full potential within the organization; inclusive hiring and support for senior citizens and persons with disabilities; Project CARE, a corporate social responsibility program that empowers students who are aspiring to become information technology and business process management (IT-BPM) professionals through free training; vibrant employee engagement efforts like celebrations, recognitions, and community-building activities like the much-loved Family Day, which reinforces the company’s belief in the importance of family support.

    Carelon Global Solutions Philippines continues to champion its foundational principle of care through extensive efforts that empower associates professionally and personally, reinforcing its reputation as an employer of choice.

    To know more about Carelon Global Solutions Philippines and its services, visit its website at https://www.carelonglobal.ph/ or its Facebook (https://www.facebook.com/lifeatcarelonph/) and LinkedIn (https://ph.linkedin.com/company/carelonglobalsolutionsphilippines) pages.

  • YOU’RE INVITED! 🔴 IIS 2024 at Okada Manila

    YOU’RE INVITED! 🔴 IIS 2024 at Okada Manila

    The IT and Business Process Association of the Philippines (IBPAP) convenes the movers and shakers of the IT-BPM sector at the biggest industry event of the year, the International IT-BPM Summit (IIS) 2024 on October 2-3, 2024, at the Okada Manila.

    Celebrating its 20th anniversary, IBPAP marks two decades of industry resilience and continuous growth amidst the evolving IT-BPM landscape.

    IIS is the premier summit held annually to further strengthen the Philippines as an IT-BPM services destination; it serves as a venue for industry, government, and the academe to gain new insights from global and local subject matter experts, foster meaningful connections with one another, and address the pressing issues of the Philippine IT-BPM sector.

    “The IT-BPM industry is navigating a complex landscape marked by rapid advancements in technology, shifting global dynamics, and evolving workforce needs,” said IBPAP President and CEO Jack Madrid.

    This year, IIS will focus on the challenges currently shaping the industry, while setting a forward-looking agenda for the future. Talent and skills gaps, cybersecurity threats, geopolitical uncertainties, and Generative Artificial Intelligence (AI) are among the topics to be tackled at the summit.

    Together with industry leaders, policymakers, and stakeholders, this event will open discussions on how to overcome these issues and leverage opportunities to keep the Philippines at the forefront of global IT-BPM excellence.

    “At this year’s summit, we are committed to addressing these challenges head-on, from harnessing the potential of AI, to bridging the skills gap, and fortifying our cybersecurity measures,” Madrid emphasized.

    Another key focus at this summit is Generative AI (GenAI) and its impact on the IT-BPM sector. A recent Bloomberg article underscores AI’s transformative impact on the future of jobs due to AI-driven automation.

    To mitigate potential job losses, IBPAP emphasized the importance of ensuring effective AI governance using a holistic approach centered on four key pillars: Education, Engineering, Enforcement, and Ethics. These pillars form the foundation of the “4E framework.”

    Education through public AI literacy initiatives should be prioritized. Collaborative educational programs between academia, industry, and government must be established to empower society with the knowledge needed to navigate AI advancements.

    Engineering. AI infrastructures must be built aligned with human values. Democratizing access to resources will drive innovation and diversity in AI development, with a focus on ethical prompt engineering.

    Enforcement. A systematic process of incentives and penalties for AI use is necessary to integrate AI considerations into policies and ensure responsible AI development that protects societal interests.

    Ethics. A culture of accountability is essential to uphold ethical AI implementation, ensuring that AI innovation benefits all members of society and aligns with ethical principles.

    “I encourage industry professionals, government, and stakeholders to join the International IT-BPM Summit 2024 at Okada Manila. Together, we can celebrate the resilience and innovative spirit of our industry as we shape a promising future and chart a course for continued global leadership over the next 20 years,” added Madrid.

    For more information about the IIS and how to participate, visit www.iis.com.ph.

  • She is IBPAP’s newly appointed COO

    She is IBPAP’s newly appointed COO

    The IT and Business Process Association of the Philippines (IBPAP), the leading advocate for the country’s Information Technology and Business Process Management (IT-BPM) industry, is thrilled to announce Celeste B. Ilagan as its newly appointed Chief Operating Officer (COO).

    Jack Madrid, President and CEO of IBPAP, expressed his excitement about Celeste’s appointment, stating, “Celeste’s deep background, especially her direct involvement in policy and regulatory affairs, equips her with the unique insights and strategic vision vital for IBPAP’s mission. I am confident in her ability to co-lead our Roadmap 2028 initiatives in talent, infrastructure, and ease of doing business, driving innovation and growth within the IT-BPM industry.” 

    Bringing more than 25 years of extensive experience, Celeste has been a key figure in shaping policies and regulatory frameworks to bolster the Philippine IT-BPM sector. Her prior role as IBPAP’s Chief Policy & Regulatory Affairs Officer saw her at the forefront of engaging with policymakers and regulators, ensuring the sector remained adaptive and competitive amidst legislative and regulatory shifts. Her contributions have been pivotal in reinforcing the Philippines’ position as a top outsourcing destination globally. 

    Celeste’s background includes a significant tenure with SPi Global, where she led initiatives that elevated the company’s market presence. Her industry and government relations efforts have strengthened the company’s stature and influence. 

    Additionally, her experience with the Board of Investments as the Executive Director of the Investments Promotion Group highlights her commitment and contributions to the nation’s investment landscape. Her dedication to promoting the Philippine BPO (Business Process Outsourcing) industry earned her prestigious recognition as the Individual Contributor of the Year at the 2009 ICT (Information and Communication Technology) International Awards.