Tag: banking

  • What Really Happened at ING Philippines’ 35th Anniversary Leadership Forum

    What Really Happened at ING Philippines’ 35th Anniversary Leadership Forum

    Three speakers at a leadership forum, each holding a microphone, engaged in discussion against a neutral background.

    On September 15, 2025, ING Philippines marked its 35th anniversary with a leadership forum at the Grand Hyatt Manila, in partnership with the European Chamber of Commerce of the Philippines (ECCP). The event, titled “Do Your Thing: Lead with Impact,” was framed as a gathering of emerging leaders, with around 100 participants from the country’s business and finance sectors.

    But as one political climate researcher observed, milestone events like these are rarely just about leadership discussions. Instead, they often double as subtle stages for power brokering, corporate positioning, and the reinforcement of foreign business interests in the Philippines. “The choreography of such forums is as telling as the content,” the researcher remarked, pointing to the mix of seasoned executives, multinational representatives, and government-aligned voices in attendance.

    The atmosphere, dressed up in progressive buzzwords about impact and purpose, also highlighted a more cynical undertone: corporate institutions reaffirming their legitimacy in an economy still wrestling with inequality, regulatory uncertainties, and generational leadership gaps.

    Banking on Narratives: The Symbolism of ING’s Anniversary

    ING has operated in the Philippines since 1990, securing in 1996 the first universal banking licence granted to a foreign bank. Since then, it has facilitated 194 capital market transactions worth over USD 28 billion and advised on 80 mergers and acquisitions valued at USD 35 billion.

    On paper, this is a record worth celebrating. Yet, as the researcher noted, “Anniversaries of this scale often function as a reputational refresh. It’s not only about history—it’s about asserting continued relevance in a changing financial landscape.”

    The Philippine banking sector today is at a crossroads. Competition from homegrown digital banks, stricter compliance requirements, and public skepticism toward multinational finance have forced players like ING to reposition themselves. Hosting a leadership forum with the ECCP, the researcher suggested, is not just commemoration—it’s strategy.

    The Fireside Chat: Transformation Wrapped in Catchphrases

    The first major session of the forum featured Eugene Acevedo, former RCBC president and author, in conversation with ING executive Lenin Duenas. Their discussion on leadership emphasized reinvention, culture, and the digital imperative.

    Acevedo quipped, “Digital transformation is 90% transformational and 10% digital,” underscoring the idea that culture outweighs technology in driving change. The researcher, however, flagged the comment as “classic thought-leadership packaging,” noting how corporate events thrive on catchy inversions of management clichés.

    Such sessions, the researcher argued, often provide more optics than substance. “These fireside chats serve to reinforce the image of leaders as visionary, when in reality, they repackage well-worn ideas to suit corporate narratives.”

    Multigenerational Leadership—or Generational Branding?

    The second panel gathered executives from Globe Telecom, Salmon Group, Metrobank Foundation, and SM Prime Holdings. Moderated by ING’s Nic Chua, the session explored the complexities of leading across generations.

    The researcher acknowledged the symbolic value of having both established and emerging leaders share a stage but questioned whether such discussions genuinely solve organizational challenges. “It’s a form of generational branding,” the researcher observed. “By showcasing leaders from diverse corporate backgrounds, institutions create the appearance of inclusivity and adaptability—even if internal cultures often resist generational change.”

    This dynamic, the researcher added, reflects a broader Philippine corporate reality: while millennials and Gen Z are entering boardrooms, power remains concentrated among elite families and long-entrenched networks.

    Diplomatic Presence: The Netherlands in the Room

    The event’s gravitas was amplified by the attendance of Dutch ambassador Marielle Geraedts, who highlighted the long-standing partnership between the Netherlands and the Philippines.

    For the researcher, the ambassador’s presence carried more weight than symbolic diplomacy. “Foreign banks like ING operate in highly sensitive regulatory environments. The presence of a European envoy is a reminder that these institutions are also geopolitical actors, not just financial ones,” the researcher explained.

    The Netherlands remains one of the Philippines’ most significant sources of foreign direct investment, and events like these subtly reinforce economic influence under the banner of leadership development.

    ECCP’s Role: Partnership or Platform?

    ECCP president Paulo Duarte praised the collaboration, citing the Philippines’ rise as a strategic Asian market. His statement framed leadership development as a national necessity for inclusive growth.

    Yet the researcher argued that chambers of commerce are often less about inclusivity and more about consolidating influence. “Partnerships like these shape who gets a seat at the table in policy and economic discussions. Leadership rhetoric is the packaging; influence is the substance,” the researcher said.

    Beyond the Optics: A Clearer Analysis

    While the first half of the event leaned heavily on corporate theater, its underlying themes do reveal meaningful trends in Philippine business. Leadership across generations remains a pressing issue, especially as younger executives push for digital-first strategies while legacy leaders cling to hierarchical traditions.

    The fireside chat may have been light on original ideas, but it underscored a critical truth: digital transformation in the Philippines is not just about technology adoption but about cultural overhaul. The researcher conceded, “Even if framed theatrically, the message that culture drives transformation is valid in a country where many corporations struggle to modernize due to internal resistance.”

    Similarly, the panel on multigenerational leadership highlighted the need for inclusivity in corporate decision-making. Though much of it felt performative, the presence of diverse leaders onstage still reflects a gradual shift in the corporate landscape.

    The Political Context

    In a political environment where regulatory shifts can make or break foreign banks, ING’s decision to foreground leadership and partnership is also a hedge against uncertainty. The 2028 presidential race already looms in the background, with business leaders and foreign investors preparing for potential shifts in economic policy.

    The researcher noted, “Corporate anniversaries are rarely apolitical. They are stages for reaffirming alliances, signaling resilience to regulators, and demonstrating value to both domestic elites and foreign stakeholders.”

    A Celebration with Layers

    ING Philippines’ 35th anniversary forum was both a celebration and a performance. Behind the polished speeches and networking opportunities lay deeper messages about power, influence, and the struggles of corporate leadership in a shifting Philippine economy.

    As the researcher put it, “Leadership forums are as much about optics as they are about insights. What matters is not just what was said, but what was being signaled—to government, to the market, and to the next generation of power holders.”

  • GoTyme Bank hits 6.5 million users, P30B in deposits, and expands nationwide with SM Store kiosks

    GoTyme Bank hits 6.5 million users, P30B in deposits, and expands nationwide with SM Store kiosks

    GoTyme Bank, one of the country’s fastest-growing banks, announced major milestones in user growth, financial trust, and service expansion in its Q2 update — signaling strong momentum as it redefines how Filipinos experience banking.

    “In under three years, 6.5 million Filipinos have chosen to upgrade their banking experience with GoTyme Bank,” said Nate Clarke, GoTyme Bank CEO. “GoTyme users spent over P10.5 billion on the GoTyme Bank card in the last three months and in the past year has been used in over 100 countries meaning GoTyme customers are not just using the card here, they are taking us with them as they explore the world.”

    GoTyme Bank is now among the top 4 banks in monthly active app users and top 5 in Instapay sends, placing it in league with the country’s largest financial institutions. “These are not just numbers—it’s a signal. A signal that our mission to make banking more simple, more reliable, and more beautiful is resonating,” Clarke added.

    Trusted with Over P30 Billion in Deposits

    As of today, GoTyme Bank holds over P30 billion in customer deposits, a staggering achievement that requires a high level of diligence and security tech. In response to its growing depositor base, GoTyme Bank introduced tighter authentication controls, including mandatory biometric checks when relinking devices, to better protect customers against phishing scams. The bank also has enhanced fraud detection systems to catch threats faster and more accurately.

    70+ SM Store Kiosks and Expanded Access

    GoTyme Bank will continue scaling with an aggressive physical expansion. “By the third quarter of 2025, every single SM Store across the country will proudly host a GoTyme Bank kiosk,” said co-CEO Albert Tinio. “That’s more than 70 new locations where anyone can walk up, open an account in under five minutes, receive a free Visa debit card, and instantly step into the world of beautiful, seamless banking.”

    “We are putting the power of banking directly where people live, shop, and thrive. This is more than convenience. This is a revolution in access and empowerment,” he added.

    Backing National Pride and Local Entrepreneurs

    GoTyme Bank, which is known to empower and back young achievers, pushing and encouraging them to fulfill their dreams, is the Official Bank of the Philippine Football Federation, supporting both men’s and women’s national teams. More than just a sponsorship, the collaboration champions the spirit of Filipino excellence from the grassroots up to the global stage. “We are shining a light on discipline, teamwork, and national pride,” Tinio said.

    In addition to championing sports, the bank is also supporting small businesses. “Through partnerships with Paymongo and foodpanda, we’re extending credit up to P3 million to small businesses. These are the entrepreneurs fueling the local economy—and we want to fuel their growth,” said Tinio.

    GoTyme Bank has also rolled out a Buy Now, Pay Later product designed to be user-friendly and affordable. “Shopping for your dream gadget, that long-awaited appliance, or even booking your next adventure—and paying in four easy installments with the lowest, most transparent fees in the market.”

    Other exciting new features coming soon include:

    • Local Stock investing in Q3
    • Curated cryptocurrency trading inside the app
    • Cash deposit and withdrawal machines with self-service and off-us functionality
    • A new Go Rewards earning scheme, with 1 point per P100 spent at partner stores, and 1 point per P500 spent elsewhere

    “You can now use those points to book flights, stock up on groceries, and more. We’re making rewards simpler, faster, and more useful—because that’s what beautiful banking should feel like,” Clarke said.

    A Clear Vision

    “At GoTyme Bank, we believe banking should do more than manage your money—it should elevate your life,” Tinio concluded. “Every new kiosk we build, every feature we launch, every partnership we forge is part of a bigger promise: to make financial growth, freedom, and security accessible to every Filipino, no matter where they are or what dreams they hold.”

  • CIBI Honored at ABF Fintech Awards 2025 for Boosting Financial Inclusion in the Philippines

    CIBI Honored at ABF Fintech Awards 2025 for Boosting Financial Inclusion in the Philippines

    CIBI Information Inc., the Philippines’ first and only local credit bureau, has been recognized at the 2025 Asian Banking and Finance (ABF) Awards for its groundbreaking work in expanding financial access for underserved Filipino communities.

    The award spotlighted CIBI’s Advanced Tier (AT) platform, a credit assessment tool launched in 2023 and enhanced through 2024, which aims to break down barriers to credit for individuals with little or no formal financial history.

    For more than four decades, CIBI has remained a key player in pushing financial inclusion across the Philippines. Its recent achievement highlights substantial gains, including a 24 percent increase in scorable Filipinos and a 25 percent expansion in tradeline coverage. These improvements are critical benchmarks that suggest broader participation in the country’s formal credit ecosystem.

    One of the most pressing challenges in Philippine financial services is the large number of unbanked and underbanked citizens. A 2024 report by Euromonitor International found that up to 76 percent of Filipinos remain underserved by traditional financial institutions, limiting their ability to access loans, start businesses, or build financial security.

    CIBI’s AT platform addresses this gap head-on by tapping into government-mandated Credit Information Corporation (CIC) data. This allows rural banks, thrift banks, and fintech lenders to assess creditworthiness even among individuals without conventional credit histories.

    By providing comprehensive, real-time credit data, the platform supports more equitable lending practices and encourages broader financial participation.

    “This award validates the work we have done at CIBI for 43 years now,” said Pia Arellano, President and CEO of CIBI, during the award ceremony. “It is truly an honor and privilege to be catalysts for financial inclusion, proactively shaping a Philippines where opportunities are shared by all.”

    Arellano added that the recognition will further inspire the company to continue breaking barriers and building bridges for underserved communities, ensuring that “not a single Filipino is left behind.”

    The AT platform not only helps lenders make more informed credit decisions, but also empowers smaller financial institutions to compete with larger players by leveling the data playing field. As a result, it enables financial services to reach populations traditionally excluded from formal banking systems, particularly in rural regions.

    Looking forward, CIBI plans to evolve the platform further with new features such as Triggers and Attribute Monitoring. These tools are designed to provide more predictive and proactive insights for lenders, helping them better manage credit risk and improve decision-making.

    In addition, the company is exploring more advanced scoring models and deepening partnerships to extend its reach in rural and underserved markets.

    Established in 1982 under the Central Bank of the Philippines, now the Bangko Sentral ng Pilipinas, CIBI has grown into a vital credit reporting agency accredited by the CIC. The firm serves over 500 organizations and collaborates with global and regional players such as FICO, GDS, Smart Consulting, and Malaysia’s CTOS to align Philippine credit standards with international best practices.

    Since being acquired by private equity firm Creador in 2020, CIBI has expanded its workforce and solution offerings to include employment screening, business intelligence, and more, with a mission to make credit access inclusive and reliable.

    By continuously innovating in the credit landscape, CIBI is helping to unlock financial opportunities for millions of Filipinos and reinforcing the country’s move toward a more inclusive and empowered economy.

  • 5 Power Shifts in Global Banking That Will Reshape Wealth in the Next Decade

    5 Power Shifts in Global Banking That Will Reshape Wealth in the Next Decade

    The world of banking is undergoing seismic changes — and for the ultra-wealthy, these shifts are more than economic headlines. They’re strategic signals.

    From geopolitical realignments to tech-driven disruptions, here are five power shifts redefining global banking and wealth management in the next decade.


    1. The Rise of Asia’s Financial Hubs

    While New York, London, and Zurich remain dominant, cities like Singapore, Hong Kong, and Shanghai are surging. Singapore is rapidly becoming the go-to destination for family offices, thanks to its flexible regulations and tax-efficient structures like the Variable Capital Company (VCC).

    Hong Kong remains a financial powerhouse despite political tensions, while Shanghai’s international expansion is accelerating. For UHNWIs, Asia is no longer an alternative — it’s a primary wealth center.


    2. De-Dollarization: The Shift Away from USD Dominance

    For decades, the US dollar has been the backbone of global finance. That’s changing. Countries like China, Russia, and members of BRICS are pushing for alternative settlement currencies to bypass Western influence.

    The rise of the digital yuan and bilateral trade deals in non-dollar currencies signal a potential long-term shift. For high-net-worth individuals, portfolio diversification into non-USD assets — from gold to yuan-denominated holdings — is becoming a strategic must.


    3. The Rise of Private Digital Banking and Crypto Wealth Services

    Traditional banks are losing ground to private digital wealth services designed specifically for the ultra-rich. Platforms blending crypto custody, decentralized finance (DeFi), and private banking features are emerging.

    Switzerland’s SEBA Bank and Singapore’s DBS Digital Exchange already cater to wealthy clients holding Bitcoin, Ethereum, and tokenized assets.

    The next wave? Fully regulated, borderless digital banks offering multi-asset services — including traditional, crypto, and tokenized investments — in one seamless platform.


    4. Sovereign Wealth Funds Expanding Their Influence

    Sovereign wealth funds (SWFs) are evolving from passive investors to active global players, shaping industries and financial markets alike. With trillions under management, funds from the Middle East (Qatar Investment Authority, Saudi Arabia’s Public Investment Fund) and Asia (Singapore’s GIC, China Investment Corporation) are setting new trends in tech, energy, and infrastructure.

    Wealthy individuals are watching these funds closely, following their strategic plays for insight into emerging sectors and geographic hotspots.


    5. The Privacy Battle: Banking Secrecy vs. Transparency Regulations

    Banking secrecy is under fire. The Common Reporting Standard (CRS) and global anti-money laundering (AML) initiatives are forcing financial institutions to reveal more client information than ever. Yet, a counter-movement is brewing — from blockchain-based anonymous wealth storage to new jurisdictions prioritizing privacy (like Dubai and Andorra).

    The wealthy are balancing transparency compliance with the need for discreet, secure asset protection — and banks that can offer both will dominate the next decade.


    Final Take:

    Global banking is no longer about which institution holds your money — it’s about where that institution operates, how it adapts to geopolitical shifts, and what emerging financial vehicles it supports.

    For UHNWIs navigating the next decade, these five power shifts aren’t trends — they’re the blueprint for preserving and growing generational wealth.

  • GoTyme Bank’s major shareholder Tyme Group achieves unicorn status with major investment from Nubank

    GoTyme Bank’s major shareholder Tyme Group achieves unicorn status with major investment from Nubank

    Nu is a New York Stock Exchange (NYSE) listed digital bank with 110 million customers and a market capitalization of over USD57B.  

    Nu’s investment in Tyme Group will benefit GoTyme Bank Philippines and TymeBank South Africa, bringing not only capital to support growth but also expertise in lending solutions and impact product creation. 

    Having completed its latest investment round, Tyme Group achieved unicorn status after securing a total of US$250 million in new money leading to a post-money valuation of US$1.5 billion.

    Tyme’s oversubscribed Series D capital raise was led by Nu, which invested US$150 million, with M&G’s Catalyst Fund subscribing for US$50 million.

    Existing shareholders, including the Gokongwei Group, Tencent, British international Investment (BII), Norrsken 22, Blue Earth, Lavender Hill, Ethos Fund, and Africa Fig Tree (Founders and Employees), are investing a further US$50 million.

    The Tyme Group’s partnership with Nu is a vote of confidence from the most successful digital bank in the world with Nu founder and CEO David Vélez sharing the investment rationale.

    Coen Jonker, Tyme Group founder and CEO, shares his thoughts on the strategic partnership, “Nubank revolutionized financial services, and having them as a shareholder will help accelerate the development of our strategic capabilities, execution, and expansion plans in Southeast Asia, through their investment of financial resources and counsel.  This is a moment of great significance for Tyme Group.” 

    GoTyme Bank, the fastest-growing bank in the Philippines, was recently ranked number one in customer experience in two independent surveys, namely, the Singapore Economic Development Board’s and Forrester’s.

    The  partnership between Tyme and Nu brings additional resources and expertise to GoTyme Bank, positioning the company to propel its growth. 

    GoTyme Bank CEO Nate Clarke shares his excitement with the Nu investment, “From the first meeting with David and Nu over a year ago, there has been great strategic and cultural alignment between the two teams.  We believe this partnership accelerates our path to becoming the largest and most loved retail bank in the Philippines.” 

    Lance Gokongwei, JG Summit president and CEO, adds, “We are excited with the partnership with Nubank, a global digital banking leader, as we believe this collaboration will further propel GoTyme Bank in the Philippines as well as accelerate Tyme Group’s growth and expansion across multiple markets.” 

  • GoTyme Bank Is Best in Customer Experience in the Philippines, Outranking BPI, BDO, Metrobank, and Union Bank

    GoTyme Bank Is Best in Customer Experience in the Philippines, Outranking BPI, BDO, Metrobank, and Union Bank

    GoTyme’s exceptional customer satisfaction scores make it the superior banking option for Filipinos.

    GoTyme Bank, the Philippines’ fastest growing bank, also ranked “most-loved” and most-recommended as it gains the highest scores in the latest Net Promoter Score (NPS) and Customer Experience (CX) index surveys conducted by Forrester.

    This recognition establishes GoTyme Bank as the superior choice in a highly competitive banking landscape, overtaking traditional giants BPI, BDO, RCBC, Metrobank, and Union Bank.

    In the recent survey conducted in the second quarter of 2024, GoTyme Bank proved how much its current customers are eager to recommend the bank to their family and friends with an NPS score of 76, surpassing the industry average of 58. It holds an 18-point lead over the second-placer, and a 17-point lead over RCBC, the third-placed traditional bank.

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    In the same survey, GoTyme Bank topped the Best Customer Experience poll in the Philippines, with a CX score of 87, exceeding the average by 4.8 points, outranking the second-placed BPI by 3 points and the fifth-placed BDO by 5.9 points. 

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    Aside from delivering top-notch customer support, GoTyme Bank also goes the extra mile for active community members. This includes giving them kits with GoTyme merch as a gesture of gratitude for their loyalty or to compensate for a negative experience. GoTyme Bank also pays special attention to the customer journey overall, ensuring that each one has a consistently effortless banking experience.

    Forrester’s findings emphasize the role of “emotion” in customer loyalty, especially in an otherwise rigid and increasingly automated financial services sector.

    GoTyme Bank’s phygital model and its focus on making customers feel seen, heard, and valued has translated into impressive scores across values categories: success (83%—surpassing the national average of 73%), effort (75%—exceeding the 68% industry standard), and emotion (75%—outranking the national average of 66%).

    The best part is that this growth and customer loyalty is proving sustainable, with GoTyme Bank gaining significant traction among young Filipinos in terms of brand awareness and usage, notes a Kantar brand health study.

    Now leading both in growth and overall customer service, GoTyme Bank has provided its customers with unparalleled “preferred” service through convenient, technology-driven solutions combined with that much-needed human touch.

    Gaining over 4 million customers in only 21 months, it has embraced the challenge of rapid expansion amid a largely traditional banking landscape and continues to provide each GoTyme Bank user with superior products, services, and support.

    In the process, it constantly bests established players in the field—a testament to the value of a customer-first approach in a tech-driven world.

  • Is PSBank’s 64-Year Legacy of Simplicity Enough to Keep Up with Modern Banking Demands?

    Is PSBank’s 64-Year Legacy of Simplicity Enough to Keep Up with Modern Banking Demands?

    Philippine Savings Bank (PSBank) proudly commemorates its 64th anniversary, reaffirming its commitment to empowering Filipinos in their financial journeys.

    With a focus on simplicity and reliability, PSBank has consistently provided innovative banking solutions tailored to the needs of its customers.

    The bank’s impressive financial performance is underscored by a record net income of PhP 4.53 billion in 2023, reflecting a remarkable 23% growth from the previous year.

    In the first half of 2024, PSBank continued this upward trajectory, achieving a net income of PhP 2.56 billion.

    As the leading thrift bank in the Philippines, PSBank has solidified its dominance in the consumer banking sector, particularly in auto loans.

    The bank has streamlined its loan approval process, ensuring quick access to financing for homebuyers and vehicle owners alike.

    By June 2024, PSBank’s gross loan portfolio reached PhP 132 billion, driven largely by a robust demand for auto loans.

    In addition to traditional banking services, PSBank embraces digital innovation through its mobile app, enabling seamless transactions anytime and anywhere.

    Recent enhancements include QR code payments and cardless withdrawals, reflecting the bank’s dedication to a cashless society.

    PSBank’s “Ito Simple” campaign encapsulates its mission to simplify banking for all Filipinos, providing straightforward solutions to everyday financial challenges.

    For more information on PSBank’s products and services, visit psbank.com.ph or follow PSBank on Facebook, Instagram, and TikTok.

  • GoTyme Bank becomes first bank to support Coin Deposit Machines

    GoTyme Bank becomes first bank to support Coin Deposit Machines

    GoTyme Bank partners with the Bangko Sentral ng Pilipinas (BSP) to allow customers to deposit their coins and turn them into high-interest savings.

    Now integrated into the BSP’s Coin Deposit Machines (CoDMs), GoTyme Bank offers an additional deposit option for users.

    If you, like many Filipinos, tend to collect loose change this is your chance to convert these coins in a straightforward and hassle-free manner. 

    Simply visit a CoDM located at a mall near you. Here, you’ll see instructions on how to deposit your coins in your GoTyme account through the machine.

    Next, simply follow the same Deposit-Withdrawal procedure on your GoTyme Bank app.

    This will generate a secure barcode for you to scan to credit the deposit to your account. Should the barcode fail to scan, you can enter the code manually. 

    The BSP launched the CoDM project on June 20, 2023 to address the artificial coin shortage in certain parts of the country. But apart from promoting coin recirculation, it was also a public service that allowed customers to exchange coins sitting idly at home into e-wallet credits, shopping vouchers, and now, bank deposits.

    It’s especially useful for individuals who do not like carrying coins or those who don’t have time to go to the bank to convert.

    As the first bank partner to be integrated into CoDMs, GoTyme Bank offers the unique advantage of being able to convert coins into direct deposits that will earn 4% annual interest—60x more than the average payroll account and certainly more than if they were sitting in piggybank at home.

    Plus, instead of requiring your phone number, it generates a unique barcode for added privacy and security. 

    Robinsons Retail President and CEO Robina Gokongwei has been a huge supporter of the BSP’s CoDM initiative, citing how they support economic activity and restore balance in our monetary systems.

    These machines can be found at select Robinsons Supermarkets nationwide. 

    Visit a CoDM near you or check out your GoTyme Bank app to learn more.

  • Mastercard Send now integrated into RCBC’s platform

    Mastercard Send now integrated into RCBC’s platform

    Mastercard and RCBC announced the introduction of Mastercard Send, a fast and efficient send to card service within the Mastercard Move portfolio of money transfer solutions.

    By integrating with Mastercard Send, RCBC will now be able to provide cardholders with a new channel for secure, transparent, and convenient international payments. 

    The service allows overseas Filipinos to transfer funds from a licensed originating institution using approved funding sources such as an account, wallet, or card, directly into a receiving RCBC Mastercard card. This means that overseas Filipinos can now send money almost instantly from over 100 countries worldwide to any RCBC Debit Mastercard cardholder, allowing them to access their funds right where and when they need it. 

    “The introduction of Mastercard Send to the Philippines comes at an opportune time, as remittances are expected to increase by 5% this year,” said Martin Tirol, FSVP & Head of RCBC Global Transaction Banking Group. “As we consistently explore ways to transform banking for our cardholders, this cross-border send to card service offers easy, seamless, and efficient transactions to Filipinos all over the world.”

    The Philippines received $40 billion in remittances in 2023, becoming the fourth largest remittance receiving nation last year. Personal remittances from overseas Filipinos grew by 2.9% to $33.6 billion in the first eleven months of 2023, with the US (41.2%) as the top remittance-sending country to the Philippines, followed by Singapore (6.9%), Saudi Arabia (6%) and Japan (5%). 

    Another contributor to remittances has been the Philippines gig economy, which saw freelance revenues grow by 208% in 2020, accelerated by the shift towards digitalization during the pandemic. With strong demand for freelancers from countries such as the US, the UK, Hong Kong and South Korea, the Philippines has become one of the world’s fastest growing markets within a global gig economy projected to expand to $455.2 billion in 2023.

    At the same time, Filipinos are looking for an improved money transfer experience, with factors such as lower fees, online access, and simpler processes being key considerations when choosing a solution to use. This is a trend seen globally, as confirmed by Mastercard’s Borderless Payments Report. The research shows that three-quarters of consumers would like access to faster international payments, while one in three consumers want a greater choice of payout options to accommodate recipients’ preferences. 

    “Sending money to your family and loved ones in your home country should be straightforward and hassle-free, so that families can continue to support each other across continents,” said Simon Calasanz, Country Manager, Philippines, Mastercard. “As remittances continue to fuel consumption and boost the country’s economic resilience, Mastercard Send stands out as a cutting-edge payment solution. It enables fast, secure, and efficient fund transfers, taking place almost instantly from over 100 countries to families here in the Philippines.”

    Mastercard Send is part of Mastercard’s portfolio of money transfer solutions Mastercard Move. Mastercard Move enables people and organizations to move money quickly and safely, both domestically and internationally, across more than 180 countries and in over 150 currencies, with access to more than 95% of the world’s banked population. 

    To learn more about Mastercard Move, visit: https://b2b.mastercard.com/move/

  • GoTyme proves why it’s the top digital bank in PH once again!

    GoTyme proves why it’s the top digital bank in PH once again!

    Barely into its second year, GoTyme Bank is the fastest-growing bank in the country both by customer and transactional growth —with over 250,000 new customers a month and 600% year-on-year growth in monthly transactions.  What drives this unprecedented success? A clear focus on creating the best customer experience in the Philippines.

    A collaboration between the Gokongwei Group and Tyme Group, GoTyme Bank has demonstrated remarkable growth since its operational launch in November 2022. The Gokongwei Group is a major conglomerate in the Philippines with interests in airlines, retail, food manufacturing, petrochemicals, and real estate.

    Tyme Group is a multi-country digital bank based in Singapore, known for pioneering the world’s first mobile kiosk that enables account opening and printing of a Visa debit card in under five minutes. 

    Only nine months after its launch, GoTyme Bank reached its first one million customers, and four months later doubled that number to finish 2023 with over 2 million customers. This growth has further accelerated in 2024 with GoTyme Bank adding 1.7m customers in the first half of the year.

    Possibly more impressive than customer growth has been the growth in customer adoption. Less than two years after launch, GoTyme Bank now ranks #5 amongst all banks in monthly active app users, #5 in Instapay transactions, #2 in visa debit transactions, and #1 in monthly app downloads.

    In addition, GoTyme Bank’s deposits have surged to over 17 billion pesos, signaling the trust and confidence that Filipinos have in its ability to deliver quality products and services. By every industry measure, it is now the fastest-growing bank in the Philippines in terms of app downloads, active app customer growth, and Instapay and Visa transactions.

    With its mix of digital and physical touchpoints remaining as a core pillar of its growth, GoTyme Bank foresees adding another 100 kiosk locations by the end of the year as well as more GoTyme ATMs, giving consumers more options for signing up and transacting with GoTyme. 

    GoTyme Bank attributes its rapid growth to an obsession with delivering the best customer experience to its customers. GoTyme’s efforts were recently recognized as Filipino consumers ranked GoTyme Bank #1 in customer experience in two separate independent studies. 

    In a May 2024 study by Forrester, GoTyme Bank achieved a Net Promoter Score (NPS) of 76—a 15-point lead over the nearest competitor. The global standard of customer experience metrics, NPS isn’t just a reflection of customer satisfaction, but also loyalty and the likelihood of recommendation. It is measured using a single-question survey and scores can range from -100 to 100. 

    Another study by the Singapore Economic Development Board (EDB), conducted at the end of 2023, also had GoTyme Bank receiving the top NPS position amongst all banks and eWallets and also came out #1 in the EDB study on Customer Experience (CX) rating with an overall score of 78.  These ratings reflect how consumers are delighted and satisfied when they transact with GoTyme Bank. 

    The GoTyme Bank team plans to further strengthen its position as the country’s leader in customer experience with an even heavier focus on making banking products and processes simpler and more convenient. 

    GoTyme Bank’s Chief Marketing Officer, Raymund Villaneuva, expands on this, “At GoTyme Bank, we don’t settle for things that merely work; we strive to create products and offer services that work beautifully. From the moment you sign up, to managing your finances, to interacting with our customer service team, GoTyme Bank ensures that your experience is not just efficient but also beautiful.”

    At the event, GoTyme Bank announced a range of new and upcoming products to expand their “beautiful banking” proposition.

    • International Accounts. Filipinos living abroad in 170 countries can now open a GoTyme Bank account using an international SIM and enjoy the same benefits and features as local accounts. Among these benefits are easy deposits through more remittance partners, unlimited free GoTyme Bank to GoTyme Bank transfers, three free weekly real-time transfers to other banks, access to bills payment services even when abroad, and no limits (vs. e-wallets).
    • Mobile Check Deposit. Deposit checks in a few easy steps using your GoTyme Bank app, anytime, anywhere—no need to go to the bank. Enjoy free, safe, and secure deposits of up to P499,999.99, even with post-dated checks. View your deposit status in real-time with regular updates and notifications.
    • Pay With Points. Users can now use their GoRewards points to purchase load and/or gaming credits by simply entering the amount in PHP or GoRewards points.
    • Coin Deposit Machines. The first bank partner integrated with the BSP’s Coin Deposit Machines, customers will be able to deposit their coins to be credited straight into a GoTyme Bank account where it’ll earn 60 times more annual interest than the average savings account.

    GoTyme Bank CEO, Nate Clarke, concluded the event by inviting others to join the fastest-growing bank in the country, “In the coming months, we hope you all enjoy our new, beautiful, products and features but even more so we hope you invite your friends and family to join you in the switch to beautiful banking.”