What makes the ChatGPT-powered Zia different

Zia is an AI-powered assistant created by multinational technology company Zoho to help businesses automate tasks, work smarter, and provide critical business insights in seconds through natural language.

In an exclusive interview with Buzz Capital, Zoho VP and GM Gibu Mathew shared that Zia is a precursor to the company introducing private large language models (LLMs) to its customer base in the following months.

These machine learning models are trained on a specific set of data and are not publicly available. They can be fine-tuned to specific domains or use cases, reducing reliance on general-purpose models that may not be tailored to their respective specific needs.

“As a business user of our tools, you don’t want what is an answer globally. They want the answers to be tailored to their business use case,” he said.

Zoho Corporation reaffirmed its commitment to providing innovative technology and value to its customers of SaaS solutions.

This year, the company has introduced numerous significant enhancements across its product offerings to ensure its customers have the best possible technology for their business needs.

Zoho has also observed substantial growth in the Philippines, with widespread adoption of various products across its portfolio.

Throughout this year, Zoho has been dedicated to providing resilient solutions that support businesses of all sizes. Demonstrating this commitment, Zoho pleased to outline several updates that were announced this year that will help users further streamline operations and enhance productivity.

1. Integration of OpenAI with Zoho’s Zia: By integrating OpenAI’s cutting-edge technology with Zoho’s intelligent assistant, Zia, businesses can now access enhanced AI capabilities for smarter decision-making and predictive insights. This innovation will enable Zoho users to gain a competitive edge in their respective industries.
2. Trident Dashboard for Zoho Workplace: Zoho introduces the game-changing Trident dashboard, a powerful tool designed to revolutionize how businesses operate in the digital workspace. Simplifying collaboration, task management, and project tracking, Trident empowers teams to work seamlessly and efficiently within Zoho Workplace.
3. Launch of Privacy-First Browser, Ulaa: Addressing the growing need for data security and privacy, Zoho introduces Ulaa, a privacy-first browser. Ulaa ensures that users’ online activities remain confidential and protected from prying eyes, setting new standards for internet privacy. With Ulaa, users have the ability to separate personal work from business activity while using the same browser.

In the business landscape of the Philippines, Zoho’s suite of products has gained immense popularity, YOY revenue growth in the Philippines remains at 30%. The top products used by businesses in the region include:

1. Zoho CRM: Streamlining customer relationship management and sales processes, Zoho CRM is the go-to solution for businesses seeking to optimize their interactions with customers.

2. Zoho One: Offering an integrated suite of over 40 applications, Zoho One has become a preferred choice for organizations seeking a comprehensive solution to streamline their operations and boost productivity.

3. Zoho Workplace: Empowering teams with collaboration and communication tools, Zoho Workplace is the cornerstone of efficient teamwork and project management.

4. Zoho Desk: Providing exceptional customer support and ticketing management, Zoho Desk ensures businesses can deliver unparalleled service to their clients.

5. Zoho Creator: Enabling businesses to build custom applications without coding, Zoho Creator offers flexibility and customization for unique business needs. in 2023, Zoho Creator has announced a strategic partnership with DEVCON, the largest community of technology experts, developers, and tech enthusiasts in the Philippines. This partnership aims to promote excellence and collaborative growth of Filipino developers to deliver digital solutions for the Philippines.

At the heart of our commitment to providing exceptional value to our customers is Zoho’s ownership and building of the technology stack from scratch—from apps and platforms to network and datacenters.

This strategic advantage empowers Zoho to craft seamless integrations, ensuring our applications work harmoniously together.

Combined with strategic investment and dedication to research and development, Zoho is able to deliver cutting-edge solutions fueled by continuous innovation, to meet the ever evolvingneeds of businesses.

Zoho’s resolute focus on privacy also ensures that data of our business users and their customers remain secure.

As Zoho continues to expand our global reach, our transnational localism approach ensures that we are equally dedicated to nurturing local relationships.

In APAC, Zoho is excited to collaborate with local businesses and developer communities, contributing to the growth and prosperity of communities while collectively driving innovation and efficiency in the business landscape.