Conduent is making a bold move into Batangas — but what does it really mean for the local economy, jobseekers, and the country’s BPO landscape? Let’s break it down.
1. What is Conduent and why should you care?
Conduent is a global business services provider based in the U.S. with about 8,000 employees in the Philippines, supporting clients across industries from Manila and Cebu.
2. What’s the big announcement?
Conduent just opened a new 9,200-square-meter facility at LIMA Tower One in Lipa-Malvar, Batangas.
3. Why Lipa-Malvar, of all places?
According to Conduent Philippines Country Leader Kathy Gutierrez, the area has a strategic advantage with its strong talent pool, solid infrastructure, and access to ten nearby colleges and universities.
4. How many jobs are coming?
Roughly 325 jobs are expected to be filled by the end of 2025, with hiring already underway.
5. What kind of roles are open?
Conduent is hiring healthcare customer experience associates, team leaders, operations managers, QA analysts, trainers, and business analysts.
6. Who are they supporting?
The new team will serve a leading U.S. healthcare company, using Conduent’s Customer Experience Management (CXM) solutions to improve service and efficiency.
7. What is CXM anyway?
CXM, or Customer Experience Management, involves streamlining customer interactions to boost satisfaction and reduce costs. Conduent is banking on this capability to attract global clients.
8. What’s the bigger picture here?
This move reinforces the Philippines’ continued relevance in the global BPO and CXM market, especially in tier-2 locations like Batangas that offer lower costs and untapped talent.
9. Is this a one-off expansion?
Not at all. It complements Conduent’s footprint in Manila and Cebu, where the company already employs thousands for global accounts.
10. Where can you apply?
Interested applicants can check out the Conduent Careers website, the Conduent Philippines Facebook page, or drop by the Conduent Career Hub at LIMA Tower One or the Talent Edge Hub at LIMA Exchange.
Bottom Line:
Conduent’s Batangas move marks a new chapter for the local BPO industry — bringing jobs, signaling growth outside Metro Manila, and underlining the country’s value in delivering high-quality, tech-enabled services.
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